Returns

Returns and Refunds

 

UK Return Process:

1. The Buyer must initiate the return process by notifying the Seller in writing within Five days of delivery if the Used Lab Equipment does not conform to the specifications or conditions outlined in this Agreement.
2. The Seller will provide the Buyer with instructions for the return, including any necessary return authorisation or shipping details.
3. The Buyer is responsible for the cost of returning the equipment unless the return results from the Seller's error or a defect covered by the warranty.
4. Returned equipment must be in its original condition, including all accessories and packaging materials.
5. Products that have been used must be cleaned and decontaminated before return. Buyer must complete and sign the Relebbed Re-contamination certificate. Failure to provide a signed decontamination certificate will lead to the product being rejected, further fees included, returns and storage costs may be charged, or no refund being issued.

International Return Process:

1. International sales are not eligible for return unless it results from Sellers error.
2. The Seller will provide the Buyer with instructions for the return, including any necessary return authorisation or shipping details.
3. The Buyer is responsible for supporting the return of the equipment, including but not limited to repacking, completing logistics administration tasks and signing documentation. Failure to support return process may result in product not being able to be returned and no refund issued.
4. Returned equipment must be in its original condition, including all accessories and packaging materials.
5. Products that have been used must be cleaned and decontaminated before return. Buyer must complete and sign the Relebbed Re-contamination certificate. Failure to provide a signed decontamination certificate will lead to the product being rejected, further fees included, returns and storage costs may be charged, or no refund being issued.

Restocking Fees:

1. The Seller may assess a restocking fee for returned items to cover inspection, testing, and repackaging costs.
2. The restocking fee, if applicable, will be communicated to the Buyer before the return is authorised.
3. Restocking fees will not apply if the return is due to a defect covered by the warranty or an error from the Seller.

Refund Conditions:

1. Refunds will be processed after the returned equipment is inspected and deemed to be in its original condition.
2. The Seller reserves the right to withhold a partial refund or reject the return if the equipment is not returned in its original condition, is damaged due to misuse, or any missing accessories or packaging materials.
3. Refunds will be issued using the same method as the original payment unless otherwise agreed upon by both Parties.
4. The Buyer acknowledges that the time required for the refund to be credited may vary based on the payment method and financial institution.
5. Refunds will not include any shipping or handling charges paid by the Buyer, except where the return results from the Seller's error.